Internship / Masterthesis in Customer Experience Concept Development (80-100%)

Internship / Masterthesis in Customer Experience Concept Development (80-100%)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with global grade

99

This position reports to

Business Manager - Operations

Your role and responsibilities

In this role, you will have the opportunity to gain vocational experience through a temporary work placement. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your expertise by supporting ABB's operations and enhancing personal education/employment opportunities.The work model for the role is: onsite #LI-OnsiteThis role is contributing to the team in Schaffhausen, Switzerland. Main stakeholders are Electrification division.This role offers a unique opportunity to gain hands-on experience in the field of customer experience and contribute to the enhancement of our customer engagement strategies.You will be mainly accountable for:Research and Analysis:• Analyze current customer visit processes incl. feedback from customers, identify areas for improvement and conduct thorough research on best practices/innovative approachesConcept Development:• Develop a detailed and innovative concept / structured plan for customer visits as well as the design and implementation of a new "showroom"• Consider new technologies to find innovative solutions (AI, AR...)• Develop supporting materials such as guides, templates, and training documents for staff involved in customer visits Reporting:• Document the entire process and create a comprehensive report outlining the research, concept development, implementation, and outcomes

Qualifications for the role
 

• Currently pursuing a Master degree in Business Administration, Marketing, Communication, or a related field
• Candidates who intend to use this internship for their Masterthesis are highly encouraged
• You possess an enhanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• You are at ease communicating in German and English, any other language is an advantage
• You have strong research and analytical skills, creative thinking and problem-solving skills
• You are curious and affine to innovative solutions (AI, AR...) with basic understanding of customer experience principles and practices
• You are highly motivated and eager to learn, detail-oriented and organized
• You are flexible with strong interpersonal skills and adaptable to changing requirements and priorities
• You hold a current valid VISA/work permit for Switzerland or a confirmation for a mandatory internship from your university

More about us

ABB Schaffhausen is part of the ABB Electrification branch and provides low voltage products and compact solutions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. The recruiting process is led by Talent Partner Angelina Kothe.